Your satisfaction is important to us and you can return any product you purchased from Online Equine Supplies, LLC for an exchange or store credit within 30 days of receipt. All return items are required to have a copy of the sales receipt included with them and merchandise is also required to be in the same condition as when shipped to you.
We require that you contact us by email at: firstname.lastname@example.org or call us at 844-285-8255 for a return merchandise authorization before making a return or exchange. This will enable us to properly and efficiently process your return.
Store credits are emailed to you by way of a Gift Certificate.
All returns are required to be in NEW and UNUSED condition. All returns are required to be returned in their original packaging, if any. You may reuse the box that your items were originally shipped to you in, however DO NOT return items boxed by the manufacturer of the product without placing the item in a second box.
No Gift Certificates will be issued nor exchanges made when returned items are damaged in transit due to improper packaging.
We suggest that you send any returned packages with a tracking number and insurance. Also report any damaged package you receive immediately to the proper carrier provider.
No used, misused or incomplete purchased item can be returned.
Any discrepancies with an order must be reported to us within 5 business days of your receipt of said order, thereafter we are no longer responsible.
Previously replaced items due to damage or were defective or incorrect will not be accepted.
If it is believed that you received a defective item please contact us for returning instructions. however most horse items such as halters, bridles, blankets ect. are not warranted against breakages rips or tears.
No warranty of any kind, expressed or implied, is made regarding the safety of the products sold. Buyer assumes all risk and liability resulting from use of said products.
As we can appreciate that some equine products are difficult to accurately fit without the product itself, we ask that you show the same courtesies to others as you hope they will show to you. When sizing a product please take extra precautions to ensure the product remains clean and free of hair and dirt. Failure to do so may effect your Gift Certificate or exchange.
Bits purchased should NEVER be inserted into a horses mouth due to health concerns and some state laws. It is suggested you compare a bit you have used to any newly purchase bit to decide proper fit. There is no Gift Certificates issued or exchanges on used bits.
The original shipping / handling costs as well as the return shipping costs and taxes are NON-REFUNDABLE.
After you have contacted Online Equine Supplies of your intent to exchange an item and that item has been received and inspected. Online Equine Supplies will timely issue a numbered Gift Certificate in the amount of your credit. You will need to use this Gift Certificate number to credit your account the appropriate amount regarding your exchange. Any price difference as well as taxes, shipping / handling costs on the newly exchange item are the responsibility of the purchaser.